Refund Policy

Last updated: July 2026

At !Xam kwasi gi: xa by Xam Bush Doctors, we want you to feel confident when purchasing our traditional herbal supports.

Eligibility for Returns

We accept returns under the following conditions:

• The product is unused and in its original packaging
• You contact us within 7 days of receiving the order
• Proof of purchase is provided

Non-Returnable Items

For health and safety reasons, the following items cannot be returned once opened:

• Opened capsules, powders, oils, or liquids
• Products that have been used

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.

How to Request a Return

Please contact us via WhatsApp or email with your order number and reason for the return. We will guide you through the process.